FAQ – Diamond Land Antwerp

Frequently Asked Questions

Please take a look at the sections below to find the answers you’re looking for. If you can’t find what you’re looking for or have additional questions, please don’t hesitate to contact us. We’re always here to help!

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1. Ordering & Shipping

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2. Returns & Exchanges

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3. Product Information

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4. Warranty & Care

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5. Contact & Support

1. Ordering & Shipping

How long does shipping take?

We process all orders within 1-2 business days. Shipping times vary by location, but most orders arrive within 3-7 business days. You’ll receive tracking information as soon as your order ships.

Is shipping free?

Yes, we offer free worldwide shipping on all orders, using trusted carriers like DHL, FedEx, and UPS to ensure secure delivery.

How can I track my order?

Once your order ships, we’ll send you a tracking link so you can monitor its journey from our store to your doorstep.

Do you ship internationally?

Yes, we ship worldwide! We’re proud to bring our jewelry to customers across the globe.

2. Returns & Exchanges

Can I return my jewelry if I change my mind?

We offer a 30-day exchange policy. If you’d like to exchange your jewelry for another piece or store credit, simply contact us within 30 days of receiving your order.

How do I initiate an exchange?

Contact our customer service team with your order number, and we’ll guide you through the easy exchange process.

What if I need a different size?

We offer one complimentary resizing for rings, bracelets, and necklaces. Simply contact us with your correct measurements, and we’ll arrange the resizing for free.

3. Product Information

Are your diamonds certified?

Yes, all of our diamonds are certified by top gemological institutes, including HRD Antwerp, GIA, or IGI, ensuring authenticity and quality.

What materials are used in your jewelry?

All of our jewelry is crafted with 18-carat gold, available in yellow, rose, or white, along with high-quality diamonds and gemstones.

Do you offer custom designs?

Yes, we offer custom design services. Contact us to discuss your ideas, and we’ll work with you to create a unique piece.

4. Warranty & Care

What does the lifetime warranty cover?

Our lifetime warranty covers any defects in materials or craftsmanship. If there’s an issue, we’ll repair or replace your jewelry at no cost.

How should I care for my jewelry?

To keep your jewelry looking its best, store it in a cool, dry place and avoid exposure to harsh chemicals. We also recommend professional cleaning every 6-12 months.

Can I upgrade my jewelry later?

Yes, we offer an upgrade option! You can exchange your jewelry for a higher-value piece and apply the original purchase value towards your upgrade.